Customer Success Manager

Customer Success Manager | SaaS Procurement Platform | Netherlands

AI is changing the tender process. Permanently. 

We are looking for a senior Customer Success Manager with a drive to shake up the Dutch procurement landscape at this innovative SaaS start-up. We are a fully funded, fast-growing SaaS business in Amsterdam West ready to get our first CS pro on the team to develop our strategy and client experience roadmap.

Your responsibilities:
You will oversee the entire post-sale process, both strategically and operationally. This includes collaborating with C-suite stakeholders to establish best practices and streamlined playbooks, managing onboarding, resolving support tickets, and identifying commercial opportunities. Were looking for a proactive, success-driven individual unafraid to design and execute medium-to-high-touch strategies while building meaningful client partnerships.

Who you are:

• 3+ years of experience in Customer Success in a SaaS company.
• Strong communicator in Dutch & English and proactive problem solver.
• Experience in procurement processes or a background as a buyer is a plus.
• Confident in engaging with stakeholders at different levels.
• Comfortable managing high-touch and medium-touch accounts.

What we offer:

• Basic salary up to 80,000
• Flexibility to work hybrid or remotely.
• Opportunity to grow with an innovative and ambitious company and become a market leader in your sector.
• The chance to deliver an industry disrupting product to the highest level clients in the Netherlands

Sound good? Shoot me an application and we will review it ASAP.